Returns Policy
Unwanted Items
If you have ordered any items you no longer require or ordered incorrectly then please contact us by coming to store or email info@thetanplan.co.uk within 14 days of receipt of the goods. Please do not return any items without contacting us first.
Items must then be returned within 14 days days and be in their original condition, unworn or unused and in their original packaging. Your statutory rights are not affected.
Eligibility for a refund is based on the condition of the item upon its return. No refund will be issued for any item that is deemed to have been used or tampered with (Unless the item is damaged, see Damaged or Faulty Items).
Eligible items will be refunded using the original method of payment.
Items ordered incorrectly can be exchanged subject to stock availability. Additional postage charges will apply.
Postage costs incurred by returning unwanted items will not be refunded by iSunn. We strongly recommend obtaining a Proof of Postage Certificate as we cannot be held responsible for goods that are lost in transit.
Damaged or Faulty Items
Any damaged or faulty items must be reported to us by coming to store or email info@thetanplan.co.uk within 48 hours of receipt of the goods. If we do not receive notification within this time frame then any damage or other deficiency will be deemed to have occurred after delivery and we are not at liberty to refund or replace the item.
Please retain any damaged/faulty items, as we may require photographic evidence before they can be returned.
Refunds will be issued using the original method of payment.
Postage costs incurred in returning damaged or faulty items will be covered by The Tan Plan.
Incorrect Items and Shortages
Any shortages or incorrect items you have received must be reported to us coming to store or email info@thetanplan.co.uk within 48 hours of receipt of the goods, in order for us to correct the problem.
Postage costs incurred in returning incorrect items will be covered by The Tan Plan
